INHOUSE
TRAININGS
A spa visit promises relaxation, health, and care in a very special, personal way.
An important basis for this emotionally felt sensation is - in addition to all material-technical factors, such as the design or the economic efficiency of an establishment: the human being, as a helper, designer, service provider.
In comprehensive interconnection, abilities work, skills become assets, fulfilling the high expectations of a spa stay in contact with guests. Our training offerings are aimed at your employees in the individual departments:
- Management level
- Front Office
- Reservation
- Spa Reception
- Service Excellence in the Spa
- Spa Etiquette
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Our Spa-specific Consulting Technique
The guest-oriented consulting technique is the foundation and success factor in the spa, whether at the spa reception or application. This spa-specific consulting technique is trained in a practical and implementation-oriented manner. Potential activation, product sales, implementation with the guest, and application safety are further topics.
Guest-oriented Consulting and Sales Training
Spa revenues today are generated to a large extent outside the spa. The activation of all points of sale is the topic of the spa reception training. This qualification is aimed at employees in the front office and reception areas as well as all employees involved in spa reservation and consulting.